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St Johns Medical Centre, 62 London Road, Grantham, NG31 6HRTel: 01476 34 84 84
About the Patient Participation Group (PPG)
From April 2016, it has been a contractual requirement for all English GP practices to form a Patient Participation Group (PPG).
We are a group of patients registered with St. John’s Medical Centre who mostly have no medical training but have an interest in the services provided.
We provide an opportunity for patients to get more involved in the practice and influence the way services are provided.
All of the work is done on a voluntary basis, and we are a non-profit organisation.
The mission of the PPG is to develop an apolitical, positive, and constructive relationship between the patients, the Practice, and the community it serves, ensuring the Practice remains accountable and responsive to all its patients' needs.
Our group key roles are:
What we do
We work with the practice to help make improvements and provide a patient perspective on how the practice works and give an opinion on the wider NHS.
Our feedback is taken seriously and has already resulted in positive changes including the replacement of the Tannoy system with TV screens to notify patients that doctors or nurses are ready to see them, the changing to a more pleasant music on the telephone system .
We are currently raising funds to buy an Engage Touch Plus blood pressure machine to be available in the waiting room at the practice.
The PPG has completely revamped the PPG web pages and is also monitoring the number of visitors to ensure that patients use the website and benefit from the information available to them.
PPG Patient Survey
We have put together a PPG patient survey and this will be available shortly to patients to complete online or as a hardcopy. Your feedback is important because it will help us and the Practice staff to understand where we can make improvements and where the Practice is providing a good service.
PPG Information Leaflet
We are currently putting together a PPG information leaflet and this will be available to all patients in the Reception and waiting areas.
The group is currently looking at the possibility of holding educational health talks for patients at the Practice. These might include the following:
PPG Newsletter Issue 1 - 04/08/2020
Due to the Coronavirus pandemic, the recent PPG meetings have been carried out via Zoom.
The PPG meets quarterly, and these dates are set annually in advance. All meetings start at 6:15pm and are held at St John's Medical Centre in the Downstairs Reception Area. You are welcome to come along and see us in action!
Those taking part in the PPG discussions will agree to abide by the following:
PPG meetings are not a forum for individual complaints or issues.
PPG Minutes 10/2020
PPG Minutes 01/2020
PPG Minutes 10/2019
PPG Minutes 06/2019
PPG Minutes 09/2018
PPG Minutes 01/2018
PPG Minutes 12/2017
PPG Minutes 12/2016
PPG Minutes 09/2016
PPG Minutes 06/2016
Join the PPG
Would you like to have a say about the services provided at the Practice, then we would like to hear your views.
We aim to gather members from as broad a spectrum as possible to get a truly representative base.
The PPG is open to all patients registered at SJMC, and you are welcome to come along to one of our quarterly meetings and see us in action!
There is a PPG notice board in the waiting room displaying information and also on the Meetings & Newsletters page.
You can complete a membership form online or by post as follows:
WE ARE CURRENTLY UPDATING OUR MEMBERSHIP FORM, IF YOU WISH TO CONTACT US THEN PLEASE E-MAIL THE PPG TEAM ON email@example.com
Download the membership form as a pdf document, print it out, complete it and return it to PPG Membership, St John's Medical Centre at the practice address.
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Being a virtual group member
If you can’t make face-to-face meetings or are caring for someone and unable to leave them, you can still be kept informed, give your views, and participate by being a virtual group member. We will contact you from time to time via email and keep our surveys succinct so it shouldn’t take too much of your time. You can send us your comments by responding to our email. The information you supply will be used lawfully, and in accordance with current GDPR compliance.
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
The next PPG Meeting will be held via Zoom on
If you would like to join us then please email firstname.lastname@example.org
We will send you the Zoom details for the meeting.
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
Note that by using this form, you will be sending information about yourself across
the Internet. Whilst every effort is made to keep this information secure, you should
be aware that we cannot offer any guarantees of absolute privacy. If this matter
concerns you then you should use another method to notify us of your comment.
Your IP address (18.104.22.168) will be sent
with your communication. In rare cases where abuse or criminal activity can be shown
to have taken place this may be used by the authorities to trace you.